IBM announced that Ceska pojistovna, one of the largest insurers in the Czech Republic and a member of the Generali Group introduced Expert Multichannel Multilingual Analyst platform (EMMA) powered by IBM Watson Explorer to search customer data from multiple touchpoints. EMMA developed by IBM Premier Business Partner Datera is using advanced content analytics to extract new insights from unstructured data. The call centre of Ceska pojistovna handled in 2016 more than 3.6 million calls and upwards of 600,000 other customer interactions, including e-mails and live support chats.
Más información en http://www.erp-spain.com
Más información en http://www.erp-spain.com