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Mensaje: <blockquote data-quote="JorgeMin" data-source="post: 9186" data-attributes="member: 10418">Para aplicar a esta posición, enviar su CV a <a href="mailto:jorge.minvielle@adecco.com">jorge.minvielle@adecco.com</a>The successful candidate will work within a team (local and EMEA wide) of support specialists focused on resolving our End Customer and MBS Partner Channel customer’s technical & product issues. This requires scoping the customer’s expectations and collaborating with others to meet those expectations in the shortest possible time. This position requires the ability to provide technical support on Microsoft Dynamics CRM. Solve the customer’s problem in the quickest way possible by putting them at the centre of everything we do.• Communicate with customers, GTSC engineers and appropriate subsidiary staff via electronic correspondence or telephone. Assist with onsite support regarding mission critical problems experienced with the supported technology & product within your team.• Solve complex level of problems, involving broad product knowledge or functionality speciality redirected by GTSC or escalated by EMEA subsidiary sites. Provide solutions that satisfy customers which will involve handling difficult situations (complaint handling, sensitive customer, mission critical)• Take an active role in challenging and suggesting enhancements on existing processes and workflow.• Develop own technical & functional knowledge on products/technologies related to the team scope.• Write technical articles in order to distribute technical information to all Customers, GTSC engineering and subsidiary staff.• Attend triage meetings with local GTSC engineers to share knowledge and efficiently develop customer solutions.• Develop and deliver internal GTSC and customer technical trainings/workshops in speciality areas.• Perform technical mentoring and assisting of GTSC engineers and SMS&P to ensure the quality of support given. • Preparation and Delivery of pro-active support services (Supportability Reviews and Expert Roundtables). Contribute to those topics in supported technology and define scope of upcoming technologies.• Assist with special projects as assigned (international Bus & Process Improvement). Assist in special projects in conjunction with other MS departments (MCS, Pre Sales …).• Assist in hot-site issues by setting customer expectations, devising action plans and communicating to BG, SMS&P, partners and customers.• Assist in representing Microsoft in any forum (i.e. seminars, technical or marketing, conferences event).• May Participate in 24x7 rotation based on products/technologies knowledge (Country dependent).1)Essential Experience• Technical support &/or CRM functionality support.• Microsoft Dynamics CRM Experience would be beneficial but not essential. In depth knowledge of other Microsoft technologies would be appropriate instead.• Deep knowledge of product functionality, business processes or technology being supported with proven track record• Ability to take leadership in one specific product or area of business processes.• Communication skills in international environment2) Technical /Functional Skills• CRM Products in Small & Medium Business marketplace: 1 or more of the following areas: o Sales Automation o Marketing o Service o Exchange o Microsoft SQL o Active Directory o Biztalk 3) Personal Attributes• Customer focused • Technically credible • Excellent communication skills both spoken and written • Able to work well under pressure and meet commitments • Ability to communicate with international customers (cultural awareness)</blockquote>

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